bal99 Privacy Policy
We are committed to protecting your personal information. Here is exactly how bal99 handles your data on our Bangladesh platform.
Last Updated: January 2026
Introduction
bal99 ("we", "our", "the Platform") operates the online casino and sports betting platform accessible at bal99.org, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are deeply committed to safeguarding the privacy and personal data of every individual who visits, registers with, or interacts with our platform.
This Privacy Policy explains what personal data we collect from you, why we collect it, how we use and store it, with whom we may share it, and what rights you have in relation to your data. By accessing or using bal99, you confirm that you have read, understood, and agreed to the practices described in this document. If you do not agree with any part of this policy, please discontinue use of the platform.
Information We Collect
When you use bal99, we may collect the following categories of personal information, depending on how you interact with the platform:
- Identity information: full name, date of birth, username, and a copy of a valid government-issued ID where account verification is required.
- Contact information: email address, phone number, and correspondence records if you contact our support team.
- Financial information: payment method details (bKash wallet number, Nagad account, Rocket number, Upay, Visa or Mastercard card details), transaction history, deposit records, and withdrawal requests.
- Technical information: IP address, device type, browser type, operating system, session identifiers, cookies, and log data generated when you access bal99.
- Behavioural information: games played, bets placed, wagering history, platform navigation patterns, and feature usage data collected to improve your experience.
We collect this information either directly from you when you register or transact, automatically via technical means as you browse the platform, or from trusted third-party verification and payment service providers operating in Bangladesh.
How We Use Your Information
bal99 processes your personal data only for lawful purposes directly related to providing, improving, and protecting our platform and its users. Specific uses include:
- Account creation and management: verifying your identity, setting up your player account, and maintaining accurate account records throughout the lifecycle of your membership.
- Transaction processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate financial records.
- Platform security and fraud prevention: monitoring for suspicious activity, detecting and preventing fraudulent transactions, enforcing our responsible gaming policies, and complying with age verification requirements (21+ only).
- Customer support: responding to your queries, resolving account issues, and maintaining records of communications to improve the quality of our service.
- Service improvement: analysing aggregate usage patterns to improve game offerings, platform performance, promotional relevance, and overall user experience for our Bangladesh audience.
Data Sharing and Disclosure
bal99 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We may, however, share data with trusted partners in the following limited circumstances:
- Payment processors: we share the minimum necessary financial information with payment service providers (including bKash, Nagad, Rocket, and card networks) strictly to complete your requested transactions.
- Identity and KYC verification partners: where account verification is required to confirm your age (21+) and identity, we engage accredited verification service providers under confidentiality agreements.
- Legal and regulatory obligations: if required by applicable law, court order, or a lawful request from a competent authority, we may disclose personal data to the extent strictly necessary to comply with that legal obligation.
All third parties with whom bal99 shares data are contractually bound to maintain the confidentiality and security of your information and are prohibited from using it for any purpose other than those explicitly authorised by bal99.
Cookies and Tracking Technologies
bal99 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognise returning users, maintain session state, remember your language preferences, and analyse how different areas of the platform are used.
We use strictly necessary cookies (required for core functionality), functional cookies (to personalise your experience), and analytical cookies (to understand aggregate usage). You may manage or disable non-essential cookies through your browser settings at any time; however, disabling necessary cookies may affect your ability to use certain platform features.
Data Security
bal99 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. Our platform uses SSL encryption for all data transmissions between your device and our servers, and access to personal data is restricted to authorised personnel only on a strict need-to-know basis.
While we take all reasonable steps to protect your information, no method of electronic transmission or storage is completely infallible. We strongly encourage you to use a strong, unique password for your bal99 account and to never share your login credentials with any other person.
Data Retention
bal99 retains your personal data for as long as your account remains active or as long as is necessary to fulfil the purposes for which it was collected, including maintaining accurate transaction records, resolving disputes, and complying with legal obligations. When your data is no longer required for these purposes, we will securely delete or anonymise it in accordance with our internal data retention schedule. If you request account closure, your personal data will be retained for the minimum period required by applicable financial recordkeeping obligations before being securely purged.
Your Data Rights
As a user of bal99, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at the email address provided below.
- Right of access: you may request a copy of all personal data we hold about you, along with information about how it is being used.
- Right to rectification: if any of your personal data held by us is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
- Right to erasure: subject to our legal retention obligations, you may request the deletion of personal data that is no longer necessary for the purpose for which it was collected.
- Right to restrict processing: in certain circumstances, you may ask us to restrict the processing of your data while a concern is being investigated.
- Right to data portability: where technically feasible, you may request your personal data in a commonly used, machine-readable format so that it can be transferred to another service provider.
We will acknowledge your request within 5 business days and endeavour to resolve it within 30 calendar days. Complex requests may take longer; if so, we will inform you of the reason and expected timeline.
Third-Party Links
The bal99 platform does not contain links to external third-party websites. All navigation within the platform remains on bal99.org. Should you independently visit external websites that reference or discuss bal99, please note that this Privacy Policy does not govern those third-party sites, and bal99 accepts no responsibility for their privacy practices or content.
Age Restriction and Minors
bal99 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Persons under 21 years of age are prohibited from accessing, registering with, or using bal99 in any capacity. If we become aware that personal data has been collected from a person under 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data from our records. If you believe that a minor has provided us with personal information, please contact us immediately at the support email address below.
Changes to This Privacy Policy
bal99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or operational circumstances. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active account holders via email or an in-platform notice. Your continued use of bal99 following any such amendment constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed of how your data is being protected.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please do not hesitate to reach our Data Support team. We are available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
Email: [email protected] (plain text — not a clickable link). Please include your registered username and a brief description of your request so we can assist you efficiently.
Our Privacy Commitments at a Glance
Ready to Play Safely at bal99?
Now that you know how we protect your data, explore our games, check the FAQ for common questions, or head to the cricket section for the latest Bangladesh Premier League betting.